How to Request Account and Data Deletion
You can delete your CashWise account and data yourself, in the app — no waiting on us required. If you can't sign in, email us instead and we'll do it for you.
Option 1: In the app (fastest)
- Open CashWise and sign in to the account you want to delete.
- Go to Settings → Privacy Policy → Danger Zone.
- Tap Delete my account, type DELETE to confirm, and confirm again.
This permanently erases your account and every transaction, budget, account and category attached to it, on your device and in the cloud, immediately. This cannot be undone.
Option 2: By email
- Send an email to getcashwise@gmail.com from the email address associated with your CashWise account.
- In the subject line, write "Account Deletion Request".
- In the body of the email, please include the email address used to create your account and clearly state that you are requesting the deletion of your account and all associated data.
Types of Data Deleted
Whichever method you use, this is the data that's deleted:
- Your personal profile information (name, email).
- Your financial data and budget tracking records.
- Your preferences and app settings.
Data Retention
In-app deletion removes your data from our active databases immediately. Email requests are processed, and your data removed, within 30 days. Either way, we may retain certain information as required by law or for legitimate business purposes (e.g., resolving disputes or enforcing our agreements) for up to 90 days in our secure backups before it is completely omitted or anonymized.